AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.
Job Description
The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.
Key Responsibilities
Conduct outgoing phone calls to prospective customers
Compose and send e-mail correspondence to prospective customers
Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
Coordinate quotes for public and private bids
Inform customers of current promotions or special sales
Manage and track e-commerce leads and sources in database
Analyze and summarize sales trends for sales management team
Assist customers with navigating website and placing orders online
Successfully learn our products and services
Convey the company’s focus on safety to employees and customers
Creatively work with team members on sales strategies
Relentlessly create and drive weekly sales plan
Stress Statewide network of companies delivering quality and on-time service
May conduct product training for customers
Perform all other duties as assigned
Qualifications
Qualifications
2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must
Experience in construction, traffic control or infrastructure industries preferred
Strong presentation and communication skills, both written and oral, bilingual a plus
Excellent computer and internet mining skills and experience with lead tracking software
Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospects
Experience in developing quotes and preparing sales analysis reports for management
Must be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitude
High energy and self-motivated
Must be able to sit for long periods of time
Extensive computer and telephone use Team focused and support the company direction
Additional Information
What You Will Love
Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
Eligibility for benefits starts on the 1st of the month following your hire date.
Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Participation in the 401(k) retirement plan.
Paid Time Off (PTO) and paid holidays.
AWP named one of America’s Greatest Workplaces 2023 for Diversity
The salary range for this position is $42K - $52K
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.
